Cancellation & Refund Policy

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At HEARA, every session is booked for a specific date and time. Once a session is booked and payment is completed, that time is reserved specifically for you and the listener.

1. No Refund Policy

All HEARA session bookings are non-refundable, except where a refund is required under applicable law.

Once payment has been completed, the session fee will generally not be refunded for reasons including:

Change of mind
Personal reasons
Change of plans
Failure to attend the session
Late arrival
Not being available at the scheduled time
Not wanting to continue with the session

Please review your selected session duration, date, and time carefully before making payment.

2. No-Show

If you do not join your scheduled session, the booking will be treated as a No-Show.

A No-Show booking is not eligible for a refund or replacement session, except where required under applicable law.

3. Late Arrival

If you join the session late, the session will still end at the originally booked time.

For example:

30-minute session booked → You join 10 minutes late → 20 minutes of session time remains.

The session will not normally be extended because of late arrival.

4. Cancellation by Customer

You may cancel your booking, but the session fee will not normally be refunded, except where a refund is required under applicable law.

If HEARA offers rescheduling for a particular booking, the applicable rescheduling terms will be communicated separately.

5. If HEARA Cancels the Session

If HEARA is unable to provide a confirmed session because of an issue on our side, we may offer:

A replacement session, or
Another suitable solution

Any such arrangement will be communicated to the customer.

6. Payment Failure

If your payment fails but your account is debited, please contact us immediately.

We will verify the transaction with the payment provider and take appropriate action if the payment was not successfully received by HEARA.

7. Duplicate Payment

If you believe you have been charged twice for the same booking, please contact us with your transaction details.

We will verify the payment and resolve any genuine duplicate transaction appropriately.

8. Before You Book

Please make sure that:

You select the correct session duration.
You select the correct date and time.
You have a stable internet connection.
You are available for the complete session.
You understand that HEARA sessions are non-refundable.

By completing your payment, you confirm that you have read and accepted this Cancellation & Refund Policy.

9. Contact Us

For booking or payment-related questions:

HEARA
Email: hello@heara.in
Website: heara.in