01. PRIVACY POLICY
Last Updated: 10/09/2026
At HEARA, your privacy matters to us.
HEARA provides a private human listening service where you can talk about what is on your mind. Because conversations may contain personal or sensitive information, we take reasonable steps to protect the information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
By using the HEARA website or booking a session, you acknowledge that you have read and understood this Privacy Policy.
1. About HEARA
HEARA is a human listening service operated by Heara through heara.in.
HEARA is not a medical, therapy, counselling, diagnosis, or emergency service.
2. Information We May Collect
Depending on how you use HEARA, we may collect:
Personal Information
- Name
- Email address
- Mobile number
- Booking details
- Session date and time
- Payment and transaction information
- Information you provide while contacting us
Session Information
During a session, you may voluntarily talk about personal experiences, thoughts, feelings, family, work, relationships, or other matters.
We do not require you to provide information that is not necessary for providing the service.
Technical Information
When you use our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Website pages visited
- Date and time of access
- Basic website usage information
3. How We Use Your Information
We may use your information to:
- Process your booking
- Provide your HEARA session
- Confirm or update your appointment
- Process payments
- Send booking-related communication
- Respond to your questions
- Provide customer support
- Improve our services
- Prevent misuse, fraud, or security issues
- Meet legal or regulatory requirements
We will not use your personal information for unrelated purposes without a proper legal basis or consent where required.
4. Your Session Is Not Recorded by Default
HEARA does not record your listening session by default.
We do not record audio, video, or screen activity unless a separate process clearly informs you about the recording and obtains any consent required for it.
If HEARA introduces recording in the future, this policy and the session process will be updated accordingly.
5. Who May Receive Your Information
We may need to share limited information with trusted service providers who help us operate HEARA, such as:
- Payment providers
- Booking or scheduling platforms
- Website and hosting providers
- Email or communication providers
- Technology and security providers
- Professional advisers where necessary
- Government authorities where required by law
We only intend to share information that is reasonably necessary for the relevant purpose.
6. Payments
Payments may be processed through third-party payment providers.
HEARA does not normally receive or store your complete card, UPI, banking, or other payment credentials.
Payment providers may process payment information according to their own privacy policies and applicable laws.
7. Data Security
We take reasonable technical and organisational measures to protect your information against:
- Unauthorised access
- Accidental loss
- Misuse
- Unauthorised disclosure
- Destruction or alteration
However, no online system can be guaranteed to be completely secure.
8. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including booking, payment, customer support, legal, accounting, security, and dispute-resolution requirements.
When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
9. Your Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to:
- Request information about your personal data
- Request correction of inaccurate information
- Withdraw consent where consent is the basis for processing
- Request deletion where applicable
- Raise a complaint regarding our handling of your personal data
Requests can be made by contacting:
Email: hello@heara.in
We may need to verify your identity before processing certain requests.
The DPDP framework provides for consent withdrawal and other rights, subject to applicable conditions and legal requirements.
10. Cookies
HEARA may use cookies or similar technologies to:
- Make the website work properly
- Understand website usage
- Improve website performance
- Remember certain preferences
- Support security and analytics
Where required, we will provide appropriate choices regarding non-essential cookies.
11. Children’s Privacy
HEARA is intended for users 18 years of age and above.
We do not knowingly provide paid HEARA sessions to individuals below 18.
If we become aware that information has been collected from a person below the applicable age without appropriate requirements being met, we may take steps to delete the information.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
HEARA is not responsible for the privacy practices of those external websites.
We recommend reviewing their privacy policies before providing information.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, or legal requirements change.
The updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
For privacy-related questions or requests:
HEARA
Website: heara.in
Email: hello@heara.in
Privacy Contact / Grievance Contact:
Hariharasudhan Saravanan
